Refund Policy

At Odetic, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process within 15 days of receiving your item(s). Please review our policy details below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 15 days of delivery.
  • The product must be unused, unworn, and in its original condition with all tags, packaging, and accessories intact.
  • Items such as intimate wear, cosmetics, or personalized products are non-refundable for hygiene and safety reasons.

2. Steps to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to support@odetic.com with your order number, details of the product, and reason for return.
  2. Approval Process: Our team will review your request and provide you with instructions for the return.
  3. Return Shipping: You will be responsible for shipping the item back to us. Ensure the product is securely packaged to avoid damage during transit.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 7–10 business days.
  • If the item is found to be used, damaged, or missing components, the refund may be denied.

4. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Intimate wear, undergarments, or cosmetics due to hygiene reasons.
  • Damaged items caused by improper use or handling.

5. Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or item, you can return your original purchase for a refund and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeline, please:

  • Check your bank account or payment method again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have concerns, reach out to us at support@odetic.com for further assistance.

7. Important Notes

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery of returned items.

We value your trust and are here to make your shopping experience with Odetic smooth and enjoyable. If you have any questions regarding our Refund Policy, don’t hesitate to contact us at support@odetic.com.